Privacy Policy
This website presents Raphaël Fallone’s tree care and garden maintenance business. Its main purpose is to let you call him or write to him for a quote. This page explains, in plain words, what happens to the information you give him. Last updated: 3 November 2026.
Who is responsible for your data
Raphaël Fallone, Espaces Verts Raphaël Fallone, sole trader, 27 rue Abel Tuffier, 93330 Neuilly-sur-Marne, France, SIREN 512 039 595. For any question about your data: fal.raphael@gmail.com or 07 81 26 63 03.
Your quote or contact request
What is collected. Through the website form: your name, your email address and your message. In that message you usually say what Raphaël needs to reply: the kind of work (tree, hedge, lawn, fence, roof), the town or address of the property, sometimes a phone number so he can call you back. Please include nothing that is not about the work.
What it is used for. Only to reply to you, prepare a quote, arrange a site visit and, if you accept the quote, organise the job. Your details are never used for advertising, never sold or lent, and you will not receive any newsletter.
Legal basis. The processing is necessary to answer your request before a possible contract (Article 6(1)(b) GDPR).
How long. Messages received through the website are deleted automatically three years after receipt. If your request leads to a signed quote and an invoice, those documents are kept for ten years, as French law requires for accounting records; they are managed outside the website.
Who can see it. Raphaël Fallone only. Your message is stored in the website’s administration area and forwarded to him by email.
Job photos and reviews
The photos in “Recent jobs” show trees, hedges and gardens after the work. They show no name or address; only the town may be given. If you recognise your garden or house and would like a photo removed, write to us: it will be taken down promptly, no questions asked.
When customer reviews are shown, they are excerpts of reviews published publicly on the business’s Google profile, signed with a first name or initials. You can ask for your review to be removed from the website at any time.
Visitor statistics, without cookies
To know which pages are read and whether the form works, the website counts visits itself, without cookies and without any outside service. It records the page viewed, the type of device, the browser, the country (worked out from the IP address at the time of the visit; the address itself is never stored), the site you came from, and clicks on the phone number or email address. A visit is recognised by a random number kept by your browser while the tab is open. The content of the form is never counted. The details are kept for 25 months, then reduced to daily totals that no longer identify anyone.
Under the CNIL’s rules this kind of measurement does not require consent. You can still opt out, for this browser:
Google Analytics, only with your consent
In addition, and only if you accept it in the banner shown on your first visit, the site uses Google Analytics (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to measure its audience in more detail: pages viewed, length of visit, the site you came from, type of device, approximate city. Nothing is sent to Google before you agree: if you refuse, or close the banner, Google Analytics is never loaded.
Legal basis. Your consent (Article 6(1)(a) GDPR and Article 82 of the French Data Protection Act). Refusing is as easy as accepting, and you can withdraw your consent at any time through the “Manage cookies” link at the bottom of every page: the Google Analytics cookies are then deleted.
How long. Your choice is kept for six months, after which the question is asked again. Data collected by Google Analytics is kept for 14 months, then deleted. The site does not use it for any advertising purpose.
Transfer outside the European Union. Google may process this data in the United States. This transfer is covered by the EU–US Data Privacy Framework, to which Google is certified, and by the European Commission’s standard contractual clauses.
Cookies and browser storage
- diburextend_langue (cookie, one year): remembers whether you read the site in French or English. Required for the site to work.
- Visit number (session storage, deleted when the tab is closed): used for the statistics described above.
- diburextend_stats_non (local storage): only if you tick the box above, so that your visits are no longer counted.
- diburextend_consentement (cookie, six months): remembers your choice in the cookie banner, so that you are not asked again on every page. Necessary for your choice to be respected.
- _ga and _ga_RJ6LXNKGJG (Google Analytics cookies, 13 months at most): only if you accept audience measurement; they tell visitors apart without knowing who they are.
No advertising or social media cookies are set.
Where the data is hosted
The website and its data are hosted in France by OVH SAS, 2 rue Kellermann, 59100 Roubaix. Emails sent by the form arrive in Raphaël Fallone’s mailbox, provided by Google (Gmail), which may process data outside the European Union under the safeguards set out in the GDPR.
Administration login security
To protect the site administration against intrusion, every login attempt (successful or not), every temporary block and every two-factor authentication event is recorded in a log: date and time, event type, the account name concerned (only if the account exists) and a truncated IP address (its last part is erased).
This log is read only by the site administrators. It is used solely for security purposes (legitimate interest, article 6(1)(f) GDPR) and is deleted automatically after 90 days. The anti-intrusion counters (number of attempts per address or per account name) keep neither addresses nor account names in clear text, only a fingerprint, for a few minutes up to 24 hours.
Your rights
You can at any time ask to see, correct or delete the information about you, or object to its use, by writing to fal.raphael@gmail.com. You will receive a reply within one month. If you believe your rights are not respected, you can lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
This English version is provided for convenience; the French version is the reference text.